Refund Policy

At Pureleaf, we are committed to providing high-quality, zero-nicotine vaping products that meet your expectations. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy carefully to understand your rights and our procedures.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

✅ The item must be unused, unopened, and in its original packaging.
✅ Refund requests must be made within 14 days of the delivery date.
✅ Proof of purchase (order confirmation or receipt) is required.

2. Non-Refundable Items

Certain products are not eligible for a refund, including:

🚫 Opened or used products (for hygiene and safety reasons).
🚫 Discounted or clearance items.
🚫 Gift cards or promotional items.

If a product is damaged or defective upon arrival, please refer to our Damaged or Defective Products section below.

3. Refund Process

To initiate a refund, follow these steps:

1️⃣ Contact Us – Email our support team at info@pureleafco.com with your order details and reason for the refund request.
2️⃣ Return Approval – If your request is approved, we will provide return instructions. Do not return any item without prior approval.
3️⃣ Ship the Product – Send the item back in its original condition to the address provided. You are responsible for return shipping costs.
4️⃣ Refund Issuance – Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be credited to your original payment method.

4. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Provide clear photos of the product and packaging. We will arrange a replacement or full refund, including return shipping costs if necessary.

5. Late or Missing Refunds

If you haven’t received your refund yet:

🔹 Check your bank account or credit card statement.
🔹 Contact your payment provider, as processing times may vary.
🔹 If the issue persists, reach out to us at info@pureleafco.com, and we’ll assist you.

6. Order Cancellations

You may cancel your order before it has been shipped. If the order has already been processed, you will need to follow the return process after receiving your package.

7. Contact Us

For any refund-related inquiries, please reach out to us:

📩 Email: info@pureleafco.com
📞 Phone: +44 740 410 5579
📍 Address: Birkdale Gardens, Bolton BL3 5ES

We appreciate your trust in Pureleaf and strive to provide the best service possible.