At Pureleaf, we take your privacy seriously and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our services. It complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

  1. Information We Collect

We collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)

Non-Personal Information

  • Browser type and device information
  • IP address
  • Cookies and tracking technologies
  • Website usage data

     

We do not collect sensitive personal data, such as government-issued ID numbers or full financial account details, beyond what is needed for payment processing.

  1. How We Use Your Information

We use your data for these purposes:

  • To process and fulfil orders
  • To improve our website and services
  • To provide customer support and respond to enquiries
  • To send updates, promotions, and newsletters (only with your consent)
  • To prevent fraud and maintain security

     

We do not sell your personal data to third parties. Any sharing is limited to what is necessary and lawful.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and gather analytics. You can control cookies via your browser settings, though disabling them may affect some website features.

  1. Third-Party Services

We share limited data with trusted third parties where necessary, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping and delivery services
  • Analytics providers (e.g., Google Analytics)

     

These partners must protect your data and follow UK data protection laws. We only share what they need to perform their services.

  1. Data Security

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. No system is entirely risk-free, so we recommend using strong passwords and keeping your account details secure.

  1. Your Rights and Choices

Under UK data protection law, you have rights including:

  • Access, correction, or deletion of your personal data
  • Withdrawal of consent (e.g., for marketing emails)
  • Objection to processing in certain cases
  • Requesting details on how we use your data
  • Data portability

     

To exercise these rights, contact us at info@pureleafco.com. We respond within 1 month, or longer if the matter is complex.

  1. Retention of Information

We keep your personal data only as long as needed for the purposes described here, or as required by law (e.g., for tax or accounting records).

  1. Privacy Policy Updates

We may update this policy occasionally. Changes will appear here with a new effective date. Please check back regularly, and we’ll notify you of significant updates.

  1. Contact Us

For questions about this policy or your data:

  • Email: info@pureleafco.com
  • Phone: +44 740 410 5579
  • Address: Birkdale Gardens, Bolton BL3 5ES